Maple Hollow operates www.maplehollowsyrup.com. This page informs you of our policies regarding the returns, payments, and the collection, use and disclosure of Personal Information we receive from users of this site.

Privacy Policy 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional Materials.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of January 1, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Phone Number
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Shipping Policy

Turnaround

We try to ship orders within 3 days of receipt. We will contact you if there is a delay.

Carriers

We use the following carriers to deliver our orders depending on your location:

USPS
UPS
Speedee
CWA

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail, Speedee or CWA will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. For maple syrup orders before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. For Equipment orders you can request a shipping estimate by emailing info.maplehollow@frontier.com and we will quote a shipping cost before shipping. Otherwise your credit card will be charged the shipping charges after your order has shipped.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional handling for the second shipment.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Maple Hollow
Customer Service
W1887 Robinson Drive
Merrill, WI 54452

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email info.maplehollow@frontier.com to request a refund.
2. Mail your returned item to:
   Maple Hollow
   Returns Department 
   W1887 Robinson Drive
   Merrill, WI 54452
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned. These include all food items. Non returnable items also include custom orders, consignment items, and used/bargain bin items.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.